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Room Directory

Welcome to the Moose Hotel and Suites
Wireless internet and password
  • Password: wildrose
  • Wireless Internet is available throughout the hotel.
  • If you are travelling without a wireless device or you need to print a boarding pass, you can take advantage of our public internet kiosk. The public internet kiosk is on the 2nd floor across from the elevator.
In-Room Artwork
  • All rooms and suites at the hotel contain a handpainted work of art and
    canvas prints from local Canadian artist, Jason Carter.
  • Jason Carter is one of Canada’s most exciting and accomplished
    contemporary Aboriginal visual artists, celebrated for both his paintings
    and his sculptures. To learn more about this artist or to view his work, stop
    by his gallery in the Wolf & Bear Mall (same building as the Lux theatre) or
Where do I park?
  • Our hotel has an underground, heated parkade. Located next to the entrance to our building.
  • Travelling ecofriendly? Our garage also features two Tesla chargers and a ClipperCreek EV station.
  • Clearance is limited to 6’7”, however there is street parking for oversized vehicles.
  • Parking is completely free of charge in our parkade. However, the Town of Banff is enforcing visitor paid parking in our down town core. Fees are $6 per hour in the summer and $5 an hour in the winter. For detailed information on Town of Banff’s Paid Parking.
Elevators & Accessibility
  • Our hotel provides elevator access to all four floors, with amenities being completely accessible. For information on our accessible rooms check out our Accessible Rooms.
  • For wheelchair access to the pool deck, please see the front desk for a special key.

We understand that traveling with the ENTIRE family is one of the best ways to experience Banff. With that in mind, we are proud to call ourselves a pet friendly hotel.

  • Pets are not to be left unattended at any time
  • Pets must be on a leash at all times – it’s the law
  • Please pick up after your pet
  • Furniture is for humans
  • Pets are not allowed in certain public areas
  • Not all rooms are pet friendly

Exploring Banff with Your Pet PDF

Pet Brochure PDF

  • We will make your beds, replace your towels and supplies and empty your garbages daily during our 9am – 5pm stayover service.
  • In order to meet your timing expectations, please make us aware of your preferred service time by dialing ‘0’.
  • After every third night you will receive a full service clean.
  • Any extra cleaning that may better suit your needs can be arranged by dialing ‘0’.
  • We also keep several items that are only available upon request (i.e. humidifiers, larger coffee machines and baby wash basins).
Ice and Vending Machines
  • There are three ice machines in the hotel for guest use:
    • Lobby level
    • 2nd floor lobby mezzanine
    • 4th floor pool level outside of changerooms
  • There are pop and vending machines located:
    • Lobby level (refreshments)
    • 2nd Floor lobby mezzanine (refreshments & snacks)
    • 4th floor pool level outside of changerooms (refreshments)
  • There is a self-serve laundry facility located on the parkade level next to the elevators.
  • A valid guest room key is required to access it.
  • Detergent is available from the vending machine.
  • Change can be provided at the front desk.
  • If doing laundry is not your idea of a vacation, try out our local valet laundry service. Call the Front Desk for more information.
Quiet Time and Security

Ssssssshhhhhh…our quiet time is between the hours of 11:00 PM and 8:00AM. This is not an invitation to behave like frat boys between 8:00 AM and 11:00 PM. We kindly ask that you respect our quiet time so that everyone may enjoy a peaceful stay. Charges can be applied for disturbances to other guests that lead to appeasement caused by your noise.

Please dial ‘0’ at any time if you are disturbed during quiet times, or any time for that matter. Please provide us with the opportunity to improve the quality of your stay, we are available 24 hours a day.

No Smoking Policy
  • We are pleased to provide a smoke-free environment (including cannabis smoke).
  • The Town of Banff  prides itself as a smoke free town. Therefore there are no smoking rooms in any hotel, restaurant, bar or outdoor patio/balcony.
  • Smoking cannabis products is prohibited in public areas.
  • For guests who smoke tobacco products, we kindly ask that you go outside to the sidewalk. Please do not smoke in the courtyard.
  • To keep our park looking beautiful we kindly ask you dispose of cigarette butts in proper ash bins.
  • A $200.00 fee will be applied to any room that has been smoked in. Further deep cleaning charges may also apply.
  • For more information regarding cannabis use please visit the Town of Banff’s website.
Rocky Mountain Soap

We are pleased to offer Rocky Mountain Soap amenities in our guest rooms.  Please let us know if you will be removing the oat lotion or the foaming soap from your guest room and we will add $20.00 per dispenser to your guest room account.  Have a look at the wide variety of products available online or you can visit their shop at 204 Banff Avenue.

  • Available to registered guests and open between 6:30 AM and 11:00 PM.
  • Located on the 4th floor.
  • Please bring your guest room key.
  • Consumption of alcohol, smoking, glassware and pets are not permitted.
  • Towels and changing rooms are provided.
Gym/Fitness Room
  • Available to registered guests and open between 6:30 AM and 11:00 PM.
  • Located on the 4th floor.
  • Please bring your guest room key.
  • Changing rooms are provided.
  • If you would like to listen to your personal music from your mobile device in the fitness room, there is a Bluetooth connection at ‘Gym Speaker Bluetooth’. Please click on the attached link for more information.
  • You must be over 16 or supervised to use the facility

In your room

  • The majority of our toilet paper, facial tissue and paper towel are Terra Choice registered, 100% recycled, chlorine free and have high post consumer waste content.
  • Our Rocky Mountain Soap is natural and biodegradable.Opened amenity containers are sent back to our supplier for recycling.
  • We recycle paper, newspaper, cardboard, bottles and cans whenever possible.
  • The Moose American Standard ultra-highefficiency toilets save nearly 20% more water than the current WaterSense requirement, using an average 1.1 gallons of water per flush.
  • In room single use plastic reduction – no water bottles, slippers or ‘to go’ cups in plastic wrap.
  • We use reclaimed salvaged fir from the west coast of Canada around the public areas of the hotel. For example, multiple areas in Pacini use wood recycled from barns located around the Tsawwassen ferry terminal in BC.

Energry consumption

  • All lighting in the Moose is LED. LED’s consume 10% of the energy of an incandescent bulb, and 50% of a compact fluorescent bulb.
  • All common area lighting of the Moose hotel is controlled by a programmable dimming system. This allows us to automate our light dimming and thus adjust our energy consumption around the natural light cycle of the day.
  • All guest room heating/cooling units are controlled by an energy management system that interfaces with our Property Management System. This allows rooms that are not occupied to default into a more favourable energy consumption setting when people are not in the guestroom.
  • The Moose also contains multiple Heat Recovery Ventilators (HRV’s for short) that will recover the heat from exhausted air and then transfer this heat to the colder fresh air coming into the building, so that less energy is consumed heating air coming into the building.

Local support

  • All the bathroom vanities were crafted by the Old Blacksmith Shop in Cranbrook BC. The owner of the Old Blacksmith shop – Paul Reimer also uses his blacksmith skills to create art and has had numerous large art installations throughout Canada and some of his art is displayed locally at the Canada House Gallery.
  • All the guestroom dresser, night stands and tables were custom designed by our interior designer Shannon Feindel and made locally in Canmore at Elevation Stairs & Woodwork.

Check-out is at 11:00 AM. Need some extra time? Call the Front Desk and we will be pleased to provide late check-out for you (depending on our occupancy and the number of check-ins). There will be rare days where late check-outs cannot be provided. In that case, we are pleased to store your luggage if you are leaving Banff later in the day.

Getting Around
Local Transit
  • We bought you a pass so you can join us on Banff’s public transit system: ROAM.
  • This pass only covers Banff local transit. You will have to pay for regional services to Canmore and Lake Louise.
  • Each bus can be identified by a unique backcountry animal (including a Moose). The closest stop is outside our front doors at the ‘Moose Street’ stop.
  • Stops include the Banff Gondola and the Upper Hot Springs. Avoid adding to parking congestion at these attractions, please visit the Front Desk for your complimentary ROAM guest pass. See the Roam Transit website for route schedules.
Transit Outside of Town
  • Parks Canada runs shuttles to Lake Louise and Moraine Lake. It is a good idea to reserve your spot in advance to guarantee you have a spot.
  • Roam Transit offers service to Canmore and Lake Louise.
  • Check out Banff Lake Louise Tourism to plan your travel within the park!
  • Pacini Restaurant is authentically Italian and features a warm and friendly ambience.
  • Dedicated to quality, the restaurant pays special attention to every detail as it serves perfectly prepared, unique and flavourful Italian. Our signature Bread Bar offers a selection of fresh breads, seasoned and grilled to your liking.
  • Open daily for breakfast, lunch and dinner.
  • Please do not leave your dining dishes outside your room door as it will attact animals. Just call ‘0’ on your room phone and our front desk staff will be happy to get them collected.
  • For menus and photos see our website at:
Ski Lockers

We know you love your gear but we would prefer that you not bring it into your room. Complimentary lockers are located in the parkade, you will find them next to the the parking ramp.

Ski Shuttles

Leave your car at our hotel free of charge and take the bus to Mt. Norquay, Sunshine Village or Lake Louise. Your ski lift tickets include the ski bus shuttle from Banff that offer the easiest way to get to the ski areas. Check the shuttle times on the SkiBig3 website. 


There is a tuning station next to the ski lockers; an iron is available upon request from the Front Desk. Should you wish to get your equipment tuned by a professional, we work with the Tune Shop and they offer same-day service. Please see the Front Desk to arrange this.

Winter Rentals

See the Front Desk for details about rental delivery service and to get an Ultimate Sports discount coupon for you and your family’s ski and snowboard rentals.