Moose Hotel & Suites’ latest update for guest information of COVID-19
Covid Update
On April 8th, our pool and hot pools are open with strict provincial capacity restrictions in place. Reservations can be made for individual cohorts and we will use an appointment system with scheduled time slots for each group.
Pool and hot pool bookings will be made on a same-day basis, in person through the front desk; information will be provided upon check-in at your hotel. Pool and hot pool use is subject to change at any time including last minute closures.
This will make it difficult to accommodate every guest cohort when our hotels are busy and we cannot guarantee that every guest will have access to our pool and hot pool.
Please visit our Covid-19 page for further details.
We appreciate guest patience while we adapt to changing guidelines.
Moose Hotel & Suites
The design of the Moose is Mountain elegance with warm, rich, natural materials. Located a 1 minute walk from the heart of downtown Banff, the Moose Hotel & Suites features 174 air conditioned guests rooms, with a combination of One and Two Bedroom Suites and hotel rooms.
Amenities include the Meadow Spa & Pools with 10 treatment rooms and private outdoor hot pool, a bright indoor swimming pool and exercise room on the 3rd floor, and 2 spectacular rooftop hot pools with views of the Canadian Rocky Mountains.
Dining is available at Pacini Italian Restaurant, featuring gourmet Italian food with unique and authentic flavours and a warm and friendly ambiance.
- Located on Banff Avenue
- Short Walk to downtown Banff
- Complimentary Banff Local Roam bus passes
- Complimentary wifi
- Complimentary parking
- 2 Tesla charging parking stalls
- Hotel Rooms, 1 Bedroom Suites, 2 Bedroom Suites
- Suites with kitchen nook (mini fridge, sink, microwave, toaster)
- Pacini Italian Restaurant
- Meadow Spa and Pools
- Exercise Room
- Meeting Rooms
- Two Roof-top Hot Pools
- Indoor Pool
- Air conditioning
- Pet friendly
Safecation
We understand that travelers have a higher expectation for cleanliness and health safety than ever before. Our SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.
- No contact arrival and departure
- Kitchenettes in spacious suites
- Enhanced cleaning and disinfecting measures in line with AHS protocols
- Outdoor staircases and hallways to all floors
- Exterior access to your guestroom (excludes hotel rooms – these rooms have interior hallway access)
- Modified room service available
- Friendly, knowledgeable staff with mandatory preventive education and training
A Video of the Hotel
Our Guests Online
“Birthday Weekend!”
Chalet type feel with a historic building preserved as the center piece of the hotel. Hot tub on the roof with great views. The walk to the hot tub was not fun in the cold, but well worth the relaxation. Walking distance to all the shops. Great service. Upgraded for half price to mountain view room.
Stayed January, 2021
“Amazing property and location”
I have stayed at the Moose many times during my visits to Banff. Each and every time the stay has been absolutely amazing.
The location of this stunning property is practically the best you can get in Banff. The views from the balconies or just outside the front door are gorgeous and you are meters away from all of the amenities and restaurants that downtown Banff has to offer.
I have stayed since our current pandemic has caused their beautiful hot pools to be closed, but luckily the suites are built with a wonderful gas fireplace to warm up in front of on a cold winter day.
Whether you’re travelling for business, pleasure or a romantic night away the Moose is by far and away my favourite spot to stay in Banff!
Stayed November, 2020
“Making a birthday even more special!”
The Moose was the perfect place to celebrate my birthday! Right from the moment we arrived, we were greeted with a warm welcome and the most polite staff. The suite was incredibly luxurious; boasting two master bedrooms with ensuite, a fireplace; kitchenette and an amazing deck with a spectacular view of, what else when in Banff, MOUNTAINS!
I was impressed with all the onsite amenities. The Meadow Spa worked so hard to accommodate my request and with its own hot tub for spa patrons only – it made the experience extra special. However we also took advantage of the rooftop pool and hot tubs, as well; if your going to go to Banff to enjoy nature, you have to take in the stars while enjoying their hot tubs.
Stayed November, 2020
"Fantastic Stay! Wonderful Accommodations!"
We are international travelers yet during 2020, we are staying in Alberta. We booked a rooftop suite at the Moose Hotel and Suites, Banff, and we were not disappointed.The suite was a perfect size for the two of us, and the kitchenette allowed us to make our own breakfast and snacks. It was relaxing, quiet, and the bed was super comfortable. The Moose Hotel is working hard to keep all of us safe during the pandemic. We will be back! (P.S., the Rocky Mountain Soap Company products appreciated!) Absolutely awesome staff!
Stayed November, 2020
“Perfect Hotel”
Perfect location & ambience. We had a one bedroom suite including fireplace and seating area. The fireplace was such a nice touch (especially when it snowed earlier than expected), we would have loved to been able to use the balcony as well had the weather allowed. The room has everything you need and it was very clean. The rooftop hot pool was a great touch and beautiful views of the mountains. We would definitely stay here on our next trip to Banff.
Stayed October, 2020
“Awesome”
All I can say is awesome. I was a little sceptical at first because this hotel was listed as best value which to me has lots of variety. Let me say in my opinion this hotel is top notch. The price to me was outstanding for what I got. The location was ideal within walking distance to everything. Modern and yet super comfortable. We had a top floor suite. It was roomy and had everything we could have wanted. The fireplace after a long day of walking was nice. Huge walk in shower with rain head option. Lots of storage and coat hooks which helped when we were wearing lots of layers out walking. This was our first trip west and if we go back I would stay at the moose in a heartbeat.
Stayed October, 2020
“Comfy and cozy room in a great location”
We stayed at that hotel in mid October and it was our first time in Banff. Very easy and efficient check-in. The staff was friendly and helpful. The room was a king size bed suite. It was very spacious and the bed was very comfortable. The room had a microwave, small fridge, a Keurig coffee machine and a cozy electric fireplace. We also enjoyed using the 2 hot tubs and sauna on the roof top with scenic views of the mountains around us. The attached restaurant Pacini serves an excellent breakfast. We were also pleased with the location of the hotel on Banff Main street, easily walkable to shops and restaurants.
Stayed October, 2020
Paradise in Downtown Banff
My wife and I stayed here for the first time for three nights and we LOVED this hotel! The staff were welcoming and friendly. The hotel itself was modern, clean, and beautiful. And the connected restaurant was delicious. We made good use of the rooftop hot pools and fire pit, which were so nice in the mornings and evenings. Our room was a suite and it was spotless and very modern with a huge bathroom. The inside layout of the hotel reminded us of a resort with the open air corridors and it was a really refreshing style. Overall a stellar hotel and this will be our place to stay in Banff from now on.
Stayed September, 2020
“Wonderful Stay”
We stayed at the Moose at the end of September for a girls trip and thoroughly enjoyed our stay. Check in was a breeze and there was lots of underground parking (although not recommended if you have a lifted vehicle). Location was really good – easily within walking distance to several restaurants and shops….we never had to use the car once that weekend. We ate in the restaurant for both breakfast and dinner and both were great. Hot tubs and outdoor fire pit on the top floor had absolutely amazing views and was very relaxing after a long day. Overall, I would recommend this hotel and would definitely consider staying again
Stayed September, 2020
"Great Location, Fully Updated"
I’m so glad we chose to stay at he Moose. We were originally going to opt for a different hotel, however, we switched last minute to the Moose due to their rooftop pools…what a great decision.
The view from these hot pools is completely stunning and I was tempted to stay up there all day! The indoor regular pool was also nice, and quite often empty except for us.
The location can’t be beat as it’s right in the thick of the main Banff thoroughfare which was blocked off to traffic and was a perfect pedestrian stroll right outside our doorstep.
Stayed August, 2020
Moose Water Bottle Program
345 Banff Ave, Banff, AB
P.O. Box 1070, T1L 1H8
1 (866) 379-0021
(403) 760-8570 (local)