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Meeting Room FAQ

General

How do I reach the Front Desk?
Contact or call us from the meeting room phone at extension ‘0’ or dial ‘403-760-8580’ from your cell.
Where are the nearest restrooms?

There are no restrooms adjacent to the Antler Room, either go to the 2nd floor mezzanine washrooms (larger) or the 4th change room washrooms.

Where are the nearest fire escapes?

See the room directory posted at the entrance of the room.

I have this meeting room for multiple days, can we leave our belongings in here?

Yes, you can, if the room is scheduled to be locked and cleaned in your overnight absence, please let us know when you vacate the room and what would don’t want touched or removed so we can ensure the doors are locked for you in a timely manner and ensure the cleaning team does not remove or throw out paperwork or items that are needed tomorrow.

Audio Visual

What is the Wi-Fi network and password?

The network is ‘Banff Lodging Co Free Service’

The password is ‘wildrose’, the provincial flower of Alberta

Why isn’t Wi-Fi working well?

If you are a guest of the hotel and you have already logged into WIFI, it is possible it is trying to pull your signal from another router, forget the network and log in again.

Is there Bluetooth connectivity in the meeting room speakers?

There is no Bluetooth connectivity to the meeting room speakers, only wired connections.

I have forgotten the critical cord needed to host this meeting. What do I do?
Contact or call us from the meeting room phone at extension ‘0’ or dial ‘403-760-8580’ from your cell. We carry several cords in a nearby closet and you can borrow the one you are looking for.

Ambience

What should I do if the room is too hot or cold?
Contact or call us from the meeting room phone at extension ‘0’ or dial ‘403-760-8580’ from your cell. We carry several cords in a nearby closet and you can borrow the one you are looking for.
Can I change the strength of the lighting? (Antler Room only)
Yes, the lighting can be dimmed or turned off in quadrants.  Contact or call us from the meeting room phone at extension ‘0’ or dial ‘403-760-8580’ from your cell.

Food and Beverage

Where’s my food?
We’re on our way!  To ensure there has not been a miscommunication or a banquet event order typo, please do contact any restaurant personnel or call us from the meeting room phone at extension ‘76910’ or dial ‘403-760-8580‘ from your cell.
I would prefer to have a top up of something/fresher coffee/hotter water?
It is our pleasure to serve you and ensure your meeting is the best it can be. Please do contact any restaurant personnel or call us from the meeting room phone at extension ‘76910’ or dial ‘403-760-8580‘ from your cell.
I’m ready to order now, what should I do?
Please do contact any restaurant personnel or call us from the meeting room phone at extension ‘76910’ or dial ‘403-760-8580‘ from your cell. We are happy to take your order and will deliver the food where ever planned.